By the end of the course, learners will be able to:

• Define emotional intelligence and its importance in personal and professional success.
• Recognize and understand their own emotions and those of others.
• Enhance self-awareness and manage emotions effectively.
• Develop empathy and improve interpersonal relationships.
• Apply emotional intelligence to enhance communication and collaboration.
• Utilize emotional intelligence in leadership and decision-making.
• Create an action plan for ongoing development of emotional intelligence.